FAQs - Frequently Asked Questions & Answers
WE HAVE MORE THAN 3000 PRODUCTS ON OUR DATABASE; FOR THIS REASON WE CAN NOT UPDATE THE AVAILABILITY IN REAL TIME.
PLEASE INQUIRE ABOUT THE AVAILABILITY OF THE PRODUCT BEFORE PURCHASING.
Here are the different options as you can order from us (Krollit)
Internet: You can select the products you have found on the website by placing them in the shopping cart with the corresponding button.
Telephone: For orders and information call the number: 0039 347 7725600 * If you have any difficulties contacting us, dial 0039 081.19207919
Opening hours: Monday to Sunday 8 am - 8 pm
WhatsApp: For orders and information send a message to the mobile number: 0039 347 7725600
Airmail: For orders and information write to:
Via G. Falcone 36 C
83020 Siringnano (AV)
Do I have to pay the shipping costs several times?
Orders are picked up within 21.00 o'clock If you have sent the orders the same day, you pay the shipping costs only once. However, if orders are placed one or more days later, shipping costs will be charged for each delivery. Also look for shipping costs.
Can I cancel my order?
It is possible to cancel the order by 21:00 of the day it is made by contacting our Customer Service at 0039 347.7725.600 or sending an e-mail to email@example.com
Is online ordering safe?
We use the most advanced cryptographic techniques to protect your information and prevent it from being read and used by third parties. For example, we use the network protocol SSL (Secure Socket Layer). Look also data protection
Can I change the delivery address?
Currently you can not change the address on the website. However, you can contact our customer service at 0039 3477725600 or send an e-mail to firstname.lastname@example.org to change the delivery address.
How do I know if my order has been registered?
If you have provided your e-mail address at the time of the order, you will receive the order confirmation by e-mail. Otherwise, we recommend contacting customer service at 0039 3477725600 or sending an e-mail to email@example.com
Creating a personal space is very easy!
On the Home page, click the Customer Area link and continue with the registration. To do this, write an e-mail address, a password, a name and a last name.
If you do not remember your username or password, contact our Customer Service at firstname.lastname@example.org
The advantages of registration:
You can complete the buying process faster because you do not have to write your personal information every time.
You can check the progress of your order.
You can update your e-mail address or password.
You can create your favorites list using the My Favorites feature.
You can see the discounts for all items in the shopping cart
Do you still have questions? Call us at 347 7725600 or send us an e-mail email@example.com
Your purchases at your home in absolute safety!
The delivery of the articles takes place by post or private courier within the national and international territory and has a delivery time of approx. 5-12 days after dispatch of the order by the consumer. Look at shipping costs
IMPORTANT! All your purchases have insured the shipping.
If you notice any abnormalities or damage to the package at the time of delivery,
You must sign the courier service document with the words "PACKAGE VERIFICATION RESERVE".
(eg due to crushed packaging, torn packaging, open package ... as accurate as possible)
Please send the incident with photos within the next 24 hours via email to firstname.lastname@example.org
Invoices are issued exclusively in electronic form. (Only for dealers or companies who own a UID number) . Private customers receive from us only a cash register
Claims for damaged, defective or missing items will not be accepted in any way unless they are reported at 24.00 on the day of receipt / collection.
Packages with obvious signs of damage / tampering must be picked up with "RESERVE OF CONTROL" and immediately reported to our company.
The warranty period is
12 months for commercial / professional use From the 13th month, the repair work and trips are chargeable.
24 months for private use only
The warranty begins with the date of handover of the device to the end user, which must be supported by an invoice or other documentation. Act: 1 year from the date of purchase of the product;
Proof of purchase is the created original proof of purchase from which the buyer address, the date of purchase and the type designation and manufacturer number of the product emerge.
For disassembled products, the warranty has expired.
Various components are subject to wear and tear or normal wear and tear.
All parts that have been replaced under warranty must be kept for at least 4 months.