Privacy Policy
Privacy Policy – www.krollit.it
Last updated: March 19, 2026
This Privacy Policy describes how personal data of users visiting and using the website www.krollit.it is collected, used, processed, and protected, in compliance with Regulation (EU) 2016/679 (GDPR) and current Italian legislation on personal data protection.
1. Data Controller
The Data Controller is:
Krollit di Sandra Gaspar
Via Giovanni Falcone 36/C
83020 Sirignano (AV) – Italy
VAT ID IT02968120648
📩 Email: info@krollit.it
2. Types of Data Collected
During website navigation and use, various personal data may be collected, either provided directly by the user or automatically acquired during platform use.
Data voluntarily provided by the user
• First and last name
• Company name
• Full address
• Phone number
• Email address
• Tax code
• VAT number
• Information entered in contact forms or quote requests
Automatically collected data
• IP address
• Browser used
• Operating system
• Date and time of access
• Pages visited
• Time spent on the site
• Traffic source
Order-related data
• Purchase history
• Selected payment method
• Order status
• Shipping information
Customer account data
• Login credentials
• Order history
• Saved carts
• Product wish list
3. Purposes of Processing
Personal data is processed for purposes strictly related to the commercial activity and the management of the service offered by the website.
E-commerce order management
• Order processing
• Shipping management
• Issuance of tax documents
• Pre and post-sales customer support
Management of commercial inquiries and B2B quotes
• Processing personalized offers
• Technical and commercial support
• Managing information requests
Customer account management
• Access to the reserved area
• Consultation of order history
• Saving preferences and products
Direct marketing and newsletter
• Sending promotional communications
• Commercial updates
• Information on offers and news
Statistical analysis and website improvement
• Traffic analysis
• User behavior monitoring
• Website performance optimization
Remarketing and advertising
• Personalization of advertising campaigns
• Promotional activities on search engines and social networks
4. Legal Basis for Processing
The processing of personal data is carried out on the basis of one or more of the following legal conditions:
• Performance of a contract or pre-contractual measures
• Compliance with tax and regulatory obligations
• Express consent of the user
• Legitimate interest of the data controller
5. Platforms and Services Used
The site uses Shopify as an e-commerce platform for managing:
• Product catalog
• Orders
• Customer accounts
• Payments
6. Payments and Financing
External providers such as:
PayPal
Stripe
Klarna
may be used for payment management.
For installment payments and financing solutions, the following may be used:
HeyLight
The aforementioned operators independently process personal data according to their respective privacy policies.
7. Meta Pixel and Advertising Tools
The site uses advertising tracking tools from Meta Platforms for the purposes of:
• Conversion measurement
• Remarketing
• Ad personalization
Processed data may include:
• Pages visited
• Products viewed
• Purchase events
• Abandoned carts
8. Google Analytics 4
The site uses Google through Google Analytics 4 for statistical and analytical purposes.
Collected data may include:
• Anonymized IP address
• Browsing sessions
• Traffic origin
• Devices used
9. Remarketing
Remarketing tools may be used through Google and Meta Platforms services to display personalized ads on third-party websites or social platforms.
10. WhatsApp Click Tracking
The site may integrate direct links to WhatsApp.
The following may be recorded:
• Clicks on the WhatsApp button
• Originating page
• Time of interaction
11. B2B Quote Request Forms
Through commercial forms, the following may be collected:
• Company name
• Contact person
• Email
• Phone
• VAT number
• Commercial request
This data is used exclusively for commercial and pre-contractual purposes.
12. Wishlist and Saved Carts
The site may store:
• Favorite products
• Incomplete carts
• Product viewing history
For the purposes of:
• Improving user experience
• Recovering abandoned carts
• Facilitating subsequent purchases
13. Data Retention
Personal data is retained for the time strictly necessary for the indicated purposes and, in any case, in compliance with current regulatory obligations.
• Tax data: 10 years
• Commercial data: 10 years
• Newsletter: until consent is revoked
• Customer account: until deletion is requested
14. Disclosure to Third Parties
Data may be communicated to third parties only when necessary for the provision of the service:
• Couriers
• Accountants
• Tax consultants
• Software providers
• Logistics partners
15. Transfer outside the EU
Some services used may involve the transfer of data to non-EU countries, in compliance with the standard contractual clauses provided by the GDPR.
16. User Rights
Users may exercise their rights under Articles 15 et seq. of the GDPR at any time:
✅ Access to data
✅ Rectification
✅ Erasure
✅ Restriction of processing
✅ Objection
✅ Data portability
Requests to:
17. Cookies
The site uses technical, statistical, and marketing cookies.
Full details are available in the dedicated Cookie Policy.
18. Policy Changes
This policy may be updated at any time in relation to regulatory changes or updates to the services used.
