Assistance

FAST. CERTIFIED. RELIABLE.

Technical support for machine tools

Reduce downtime: specialist technicians available throughout Italy.

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Services Offered

Repair

Quick interventions to minimize downtime, using certified spare parts.

Maintenance

Preventive programs to extend the machine's service life and maintain consistent performance.

Levelling

Allineamento e calibrazione professionale per un’accuratezza assoluta.

Trade-in Appraisal

Analysis of machine conditions with trade-in solutions for newer models

Our Assistance

500+

interventions per year

98%

satisfied customers

Customer Stories

Support

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Frequently Asked Questions

The duration of an intervention varies according to the type of machine and the complexity of the problem. On average, standard assistance is completed within 3–5 working days from the receipt of the request or the machine, unless specific spare parts not immediately available need to be ordered.

Yes, we also offer assistance for machines outside warranty. Our technical team will assess the fault and provide a detailed quote for the repair, including the cost of spare parts and labor. In many cases, it is possible to restore the machine with reasonable time and cost.

Absolutely. All our interventions are carried out exclusively with original spare parts from official manufacturers such as Bernardo, Guede, Laguna, Flott etc. to ensure maximum compatibility, safety, and durability of the machine over time.

You can open a support request directly from the dedicated page on our website www.krollit.it/pages/assistenza-macchine-utensili by filling out the form with the machine's data and a brief description of the problem.

Our team will contact you within 24 hours to confirm receipt and provide you with the shipping or on-site intervention procedure.

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