To receive specific product information, you can send a request directly from the product page by clicking on the “request a quote” button.

If you cannot find a specific item in our shop, rely on our 360° procurement service. We will find everything you need. From a paper clip to an excavator!

Whatever product you are looking for, send us your request. We will respond within two working days with a written, no-obligation quote.

In your user account, under Addresses, you can manage your shipping and billing addresses. You can save as many addresses as you like and simply use them as shipping or billing addresses, as needed.

Click the "Edit" button to enter your details.
Clicking the "Save" button will confirm your changes.

Have you forgotten the password to access your user account? No problem, it can happen.

Click on the password recovery link to easily and independently recover it via email.

Also see our dedicated guide.

If you wish to know where your order is, simply click on the following shipping verification link and enter your order number.

The system will check the status of your shipment and display the information in a few moments.

To cancel an order, the customer must send a written communication to the e-mail address info@krollit.it as soon as possible.

It is important to include the order number and a reason for the cancellation. If the request is received before the goods are shipped, the order will be cancelled at no additional cost.

However, if the order has already been shipped, the customer must exercise the right of withdrawal within 14 days of receiving the goods, following the procedure indicated for returns and refunds. Shipping costs for returns will be borne by the customer.

Creating a new account on KROLLIT is quick and easy. Visit the "My Account" page and select "Create an Account" if you are a new user. You can choose between a Private account or a Company account. Fill in the required fields, ensuring your password is a minimum of 8 characters long. Enter your personal details and billing address, selecting your country from the drop-down menu. After completing all fields, click "Register" to finalize your account creation. You are now ready to proceed with your purchases on KROLLIT.

After placing your order, you will receive an automatic order confirmation to the email address you provided. After we have checked your order, you will receive another email with the order confirmation attached in PDF format. On this order confirmation you can also read the delivery deadline.

If you cannot find an order confirmation, check your email spam folder. Maybe you mistyped your email address during registration? You can view your email address in your personal data in your user account and change it if necessary.

If the goods have not yet been sent, we can check whether it is still possible to change the delivery address subsequently.

Please indicate the order for which you wish to change the delivery address. Our customer service will inform you if changes can no longer be made.

If you wish to request a return for an order placed, send a written communication to the e-mail address info@krollit.it within 14 days of receiving the goods. The request must include the order number and a brief description of the reason for the return. Please ensure that the products are intact, in their original packaging complete with all its parts (including packaging, documentation, and accessories). Return shipping costs will be borne by the customer. Once the return has been received and the integrity of the products verified, we will issue a refund within 14 days.

One or more items in your order has/have not yet arrived? Simply list the relevant items, state the defect/missing part of the item, and submit your request. We will immediately contact the manufacturer/supplier and get back to you.

The order arrived, but individual parts of the item are missing or damaged.

Simply select the relevant items and submit your request . We will contact the manufacturer/supplier and let you know.

Haven't received a credit note for your return yet? Simply indicate the items you've already returned and submit your request . We'll then process your credit note and let you know.

Do you have another question regarding a problem with an order or more generally with our site?

Click on the link to send a support request to which you will receive a response within 48 working hours.

Due to tax regulations we cannot change the billing address of an order in progress.

To ensure that subsequent orders are correctly forwarded with updated information, we ask you to immediately update your Company data on our site via your personal profile.

Bank transfer

Please pay by bank transfer. Please use your order ID as the reason for payment. Your order will not be shipped until the funds have cleared into our bank account.

Payment cards

On KROLLIT you can also pay conveniently by credit card via MoneyNet. We accept MasterCard, Visa and American Express. Credit card data is transmitted in encrypted form with the SSL protocol, guaranteeing the highest security standards. Please follow the instructions indicated to allow us to process your order as quickly as possible.

PagoLight Pro

Pay with PagoLight Pro up to rate 9. Follow the instructions at checkout to use this payment method.

Apple Pay

Pay easily and securely with Apple Pay. Select Apple Pay at checkout and complete your purchase using your Apple device.

Google Pay

Pay easily and securely with Google Pay. Select Google Pay at checkout and complete your purchase using your Android device.

1. Why haven't I received the invoice yet?

The invoice will be sent to you separately by email after receipt of the goods and will therefore not be included in the package. If you have not received the invoice after a week of receiving the goods, please check your spam folder. If you do not find it there, select the order in question below and send us a support request.

1. What can I do if I receive an incorrect invoice?

If you have received an incorrect invoice, please enter a brief description of the error below, including your order number and invoice number. We will process your request as soon as possible.

1. Why haven't I received the credit note yet?

In the event of a return or a subsequent discount, we will send you a credit note. Aside from the application of the aforementioned discount, the credit note can only be issued when we receive the returned item and assign it to your order. If, after 14 days from sending the returned or exchanged item, you have not yet received the credit note, send us a support request.

Once a payment request has been submitted, it is no longer possible to change the chosen payment method.

If you have not received a refund after 14 days of sending the returned item, please send us a support request .

To view our data protection policy click here.

For any questions regarding KROLLIT's data protection policy, please send an e-mail with your request to info@krollit.it.

General terms and conditions of contract on the KROLLIT website.

To view KROLLIT legal information, click here.